A Housekeeping Service Agreement is an agreement with Living Simplified LLC to provide house cleaning and organization services to a Client. This type of Service Agreement is helpful because it provides the terms and conditions of the arrangement, allowing both parties to have reasonable expectations. Living Simplified LLC reserves the right to make any changes to any part of this Service Agreement without giving prior notice.
By scheduling Living Simplified LLC services by telephone, text message, or private message, the Client accepts and agrees to the Living Simplified Service Agreement.
Payments and Invoices
Payments are due in full on the day of service completion. For your convenience, an invoice will be sent by text message or email the same day services are rendered. I accept card payments via Intuit (invoices), Venmo (@LivingSimplified), ATH, cash, and checks. I do keep a card on file regardless of the payment method.
Checks payable to Olivia Harden.
If an invoice remains unpaid, services will be suspended until payment has been made.
Clutter
I strive to provide the most complete clean possible; however, there are times when clutter in the home may interfere with my effectiveness. While Living Simplified is an organizing business, my cleaning services are not the same as those of an organizing service. Picking up toys, folding laundry, and otherwise working around clutter will reduce my efficiency, and I cannot guarantee a complete clean. It is recommended that the client pick up items off the floor, put away toys, wash and put away dishes, and otherwise tidy up before my arrival to ensure the best possible service.
Refunds
Since cleaning is a very personalized and subjective service, I cannot offer refunds. I want you to be 100% satisfied with my services, and I am willing to work with you to find a suitable solution.
Price Adjustments
Living Simplified reserves the right to issue rate increases at any time. Clients will be notified by text message and in person when possible. As needs and conditions within a home change, increases or decreases may be necessary. Prices for regular maintenance cleaning are guaranteed not to change for six (6) months. If a Client discontinues then reinstates service with Living Simplified after three (3) months, the original price is not guaranteed, and a new rate may be given.
Parking
If there is no free parking within a 1-block radius of the Client’s home, the Client is responsible for providing any one of the following: a permitted parking space (personal or public), a valid parking permit, or covering all parking fees incurred while servicing the home. If parking cannot be found within a 1-block radius by myself or provided by the Client within a 15-minute window, the appointment will be canceled or rescheduled. In such an event, a $50 cancellation fee will be charged.
Keys and Alarm Systems
Many of my clients provide keys to their homes, and I take extreme measures to protect each key. I do not mail keys; keys must be hand-delivered in person when returned to the Client. I prefer that alarms be left off on cleaning days, and I am willing to communicate with the client when services are complete so that the alarm can be mounted.
Lock Outs
If I arrive and am unable to access the premises for any reason, a lock-out fee of $50 will be assessed.
Arrival Window
If you wish to be present during the cleaning visit, please be advised that I arrive at the time agreed to prior to the cleaning. Clients are expected to be present or have made arrangements to access the home at the scheduled time. Failure to do so may result in having to reschedule or cancel the service. A cancellation fee of $50 will be charged.
Cancellations and Rescheduling
I require at least twenty-four (24) hours' notice to cancel or reschedule any appointment. In the event of cancellation or last-minute rescheduling, a cancellation fee of $50 will be assessed.
Pets
I am pet-friendly, but I appreciate that pets are secured and safe on cleaning days. I should be made aware of any special requirements for safeguarding pets. For health reasons, please be advised of items and/or areas untouched: pet homes/beds, litter boxes, vomit, and/or fecal matter. I do not clean around these areas. If your pet has an accident, it will be the Client’s responsibility to clean it up.
Valuables
If you have valuables or heirlooms, including but not limited to any irreplaceable, collectible, or unusually expensive objects, I prefer that these items are secured and put away to avoid any potential accidents. The client is responsible for informing me of any valuables not being cleaned or handled. Please secure money, credit cards, and checkbooks as well. While I am top-notch, I do not want to be put into a position of being a suspect. I am not responsible for missing currency.
Broken or Damaged Items
I am trained to take extra care of your belongings; however, regrettably, and although not familiar, there are times when items may be broken or damaged. If I damage anything during the cleaning service, the Client will be notified immediately. In the event of damage, I do reserve the option to repair or replace the item. I cannot take responsibility for items that were broken because they were not correctly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that is propped against a surface).
Glass Shower Doors
The client is responsible for notifying me if a glass shower door is not 100% secured. I will inspect all glass shower doors to ensure they are fully secure prior to cleaning. If, upon inspection, I recognize that the door(s) are not entirely secure, the Client will be notified of the risks and will be given the option to decline the service of the shower. Should the Client opt to proceed with the service in spite of the risks, photographs will be provided before and after service. Additionally, the Client agrees not to hold me responsible if this results in the shower door being damaged/broken. I am not responsible for damage due to faulty and/or improper installation of any item.
Extra Services
If the Client requires extra services or additional cleaning to your scheduled cleaning day, please contact me 48 hours in advance so that I may allow the extra time needed to complete the requested tasks and provide an estimate for the cost difference.
Lifting, Climbing, and Bending
My physical health is essential to me, so I do not climb higher than a 3-foot step ladder, move or lift items heavier than 20 lbs., or clean floors on my hands and knees, with the exception of bathroom floors.
These types of activities put me in danger of back injury or could even damage something in the home. There might be times, however, when furniture should be moved to complete a thorough clean (i.e., large chairs, tables, etc.) in these cases, we are not responsible for damage due to aged/old or faulty manufacturing, nor am I responsible for damage moving these items may cause to the floor. I will not move furniture containing electronics. I will not move any appliances (refrigerator, washer/dryer, stove) for cleaning; however, if they have already been moved prior to cleaning, I will be happy to clean exposed areas. I ask that the Client return the appliances to their proper place as well.
In-home Climate Control
The in-home temperatures should be comfortable prior to the start of service. Services will not be performed in an environment that is not physically comfortable for labor, including extreme heat or extreme cold. If the appointment is canceled due to uncomfortable conditions within the home, a $50 cancellation fee will be charged.
Privacy and Confidentiality
Living Simplified takes your privacy very seriously. I will never share Client information with an outside source.
Photos for Social Media
Living Simplified has a Facebook page that shows ‘before and after’ photos. This is our most prominent marketing technique. All photos will be respectful, with the clients’ privacy always in mind. By signing this agreement, you are agreeing to the usage of photos after consulting. If requested, clients can receive copies of the photos for approval before posting all photos.
Exclusions
I DO NOT perform the following services:
Clean or remove blood or any bodily fluids, fire or water damage, or mold. I am not trained or equipped to safely clean these items.
Living Simplified reserves the right to refuse service to any home with ANY insect infestation (including seasonal). In the event that an infestation is identified, I will leave the property. The Client will be contacted immediately and charged for the time spent on-premises or a $50 cancellation fee.
Clean chandeliers.
Clean areas above the reach of a 3-foot ladder.
Move or lift items over 20 lbs.
Living Simplified
